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Terms of Sale

https://shop.mavendental.com.au is a site operated by Maven Dental Group Pty Ltd ABN 80 131 333 492 (‘us’ or ‘we’). Our registered office is 50 Cavill Avenue, Surfers Paradise QLD 4217, Australia. The term ‘you’ refers to the user or viewer of this website.

These terms of supply set out the terms between you and us under which we will sell you products through our site https://shop.mavendental.com.au (our site). These terms of supply apply to all person purchasing products through our site.

Your use of and purchase of products from our site means that you accept, and agree to abide by, these terms of supply, which supplement our terms of website use.

Suitability of Products

If you have an oral health condition such as tooth decay or gum disease, this should be treated as a priority before arranging a cosmetic treatment. We recommend consulting with your dentist before commencing any cosmetic treatment (including teeth whitening) if you:

  • have sensitive teeth or gums;
  • have a medical condition;
  • are pregnant; or
  • are under 18 years of age.

We attempt to be as accurate as possible in the descriptions, images, graphics and videos of all products listed on the site. However, no warranty is made that the information on this website or linked to this website is complete and/or accurate. All information contained on this website is for informational purposes only and is not intended to be a substitute for professional advice. Always seek the advice of your dentist when starting any new dental treatment, continuing with dental treatment or with any questions you may have regarding your dental condition.

Placing of orders

Each order placed for products through our site that we accept results in a separate binding agreement between you and us for the supply of those products. For each order accepted by us, we will supply the products in that order to you in accordance with these terms of supply and our terms of website use, and send you an email confirmation of that order.

It is your obligation to enter the correct delivery address details. If you are having your parcel delivered to a business address, you must include the company name. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

Rejection and cancellation of orders

We are entitled to reject your order, or cancel your order after it has been processed and provide you with a full refund, in our sole discretion. Circumstances where we may reject or cancel your order include but are not limited to:

  • where the requested product is not available;
  • if there is an error in the price or the product description posted on our site;
  • where you have asked us to deliver the product to an area that we do not deliver to; and
  • where we suspect the transaction has been made without the authority of the credit card holder.

If we reject an order placed through our site, we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.

Payment

We accept most major credit cards including Visa, MasterCard and American Express. Please note that we do not accept international credit cards online.

Your credit card will be billed as soon as your order is accepted and you will be emailed a tax invoice when you complete your online order. This is done to protect the security of your credit card details, as we do not store your card details at any point. In the event that we have to cancel your order, we will refund the difference back to your credit card. These refunds may take several business days to appear on your statement.

Delivery of Order

After ordering online, you will receive an email confirmation from Maven containing your order number, details of your order and a link to track its progress.

We deliver to most Australian destinations, however we do not deliver to the following areas:

Geographic Area

Postcodes

South Australia & Northern Territory

0822, 0882, 0852, 0860, 5710, 0872, 5731, 0880, 0881

New South Wales

2836, 2880, 2898, 2899

Queensland

4470, 4476, 4482, 4488, 4494, 4821, 4827, 4873, 4879, 4885, 4891, 4471, 4477, 4483, 4489, 4495, 4822, 4828, 4874, 4880, 4886, 4472, 4478, 4484, 4490, 4496, 4823, 4829, 4875, 4881, 4887, 4473, 4479, 4485, 4491, 4497, 4824, 4830, 4876, 4882, 4888, 4474, 4480, 4486, 4492, 4498, 4825, 4871, 4877, 4883, 4889, 4475, 4481, 4487, 4493, 4816, 4826, 4872, 4878, 4884, 4890

Western Australia

6161, 6434, 6440, 6446, 6635, 6701, 6713, 6721, 6730, 6752, 6762, 6429, 6435, 6441, 6447, 6638, 6705, 6714, 6722, 6731, 6753, 6765, 6430, 6436, 6442, 6448, 6639, 6707, 6715, 6723, 6733, 6754, 6770, 6431, 6437, 6443, 6450, 6640, 6710, 6716, 6724, 6740, 6758, 6798, 6432, 6438, 6444, 6532, 6642, 6711, 6718, 6725, 6743, 6760, 6799, 6433, 6439, 6445, 6537, 6646, 6712, 6720, 6728, 6751, 6761

Tasmania

7255, 7256, 7257, 7151

You may receive multiple deliveries for your order and these are described at the point of checkout.

The delivery fee for your order depends on the option chosen at checkout.

You acknowledge and agree that any person at the delivery address who receives the order is authorised by you to receive your order.

Please note, returns of ‘Special Orders’ will NOT be accepted. These include, but are not limited to, bulk quantities (considered greater than the average consumer quantities) and wholesaler purchases.

Limited purchase quantities

We reserve the right to monitor and limit the purchase amounts of products in our sole discretion. We reserve the right to restrict sales to a consumer level in our sole discretion. In such cases, we will reduce orders to what we consider to be a consumer quantity.

Any orders for bulk quantities and wholesaler purchases should be request by email to: shop@mavendental.com.au.

Prices and taxes

All prices are in Australian dollars and are inclusive of GST unless otherwise stated in receipts issued. We reserve the right to make adjustments to information or pricing with or without notice at any time.

Online Promotions

All promotions on our site have a limited time period and stock level. Promotions cannot be used in conjunction with any other offers or promotions.

Liability

Except as expressly stated in these terms and conditions of supply, we make no representations or warranties, either express or implied, of any kind with respect to products sold on the site.

Except as expressly stated in these terms and conditions of supply, we expressly disclaim all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to merchantability and fitness for a particular purpose. Nothing in these terms and conditions of supply is intended to modify any non-excludable statutory rights associated with the sale of products to consumers.

Our liability in connection with products supplied to you through our site will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at our election be limited to the replacement of the products or the supply of equivalent products. 

Changes to Terms

Each order is governed by the terms and conditions of supply current when the order is placed. We may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.

Applicable Law

These terms and conditions of supply, their subject matter and its formation, are governed by the law of Queensland. You and we both agree that the courts of Queensland will have non-exclusive jurisdiction.