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Returns Policy

Working with Amazon AU we're able to provide you with a safe, reliable shopping experience. Amazon AU will fulfil all orders placed on this website and will handle all returns. Please see the Amazon AU returns policy below. 

About Our Returns Policies
You can return most items fulfilled by Amazon AU within 30 days of receipt of delivery if you change your mind. Use this page to learn about our change of mind return policy. This change of mind return policy is in addition to and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items. Please see our Returning Faulty Items policy for more information. Third-party sellers on Amazon.com.au are expected to offer returns on an equivalent basis but their policies may vary.

Amazon AU Change of Mind Return Policy
You may return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds. Unless otherwise stated, original shipping fees for change of mind returns are not refunded. However, you may be eligible for Free Returns shipping.

Some items have different policies or requirements associated with them for change of mind returns. See below, under the item-specific headings, for further details. You will see specific returns information for each item you purchase in the Returns Support Centre.

Please also check the details for items that are not returnable.

Conditions applying to change of mind returns
Unless otherwise stated in this Policy:

  • All item packaging, documentation (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the returned items. Packaging must be unopened and seals intact (where applicable).
  • Items must be in new and unworn condition.
  • Any items that, because of customer negligence, misuse or tampering are, damaged, missing parts or in unsellable condition, will not be accepted for return.
  • Any item(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
  • Amazon AU is not required to accept change of mind returns on items outside the specified return window or change of mind returns of items that do not comply with this Policy.

These conditions apply only to change of mind returns and do not apply to items that are returned because they are faulty.

Shipping
For change of mind returns of item(s):

  • Eligible for Free Returns, please see that policy for instructions on how to ship these items back to us - original shipping fees will not be refunded.
  • Not eligible for Free Returns, you are responsible for any return shipping costs. If your item is eligible for and is returned using a pre-paid return label, a return shipping fee of $7 will be deducted from your refund amount. Alternatively, if you use the self-ship label, you are responsible for paying the cost of return shipping.
  • Look for the "Free Returns" messaging on the detail page of an item to confirm if it is eligible for free returns.

Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.

Click here to view Amazon's Returns Policy
Click here to view Amazon's Refunds Policy